FAQs

HOW DO I UPLOAD MY PHOTOS? 

Once you have selected your colour and size preference there is a button underneath which will allow you to upload your picture. If you have any problems win regards to uploading your picture please contact us so we can assist. 

DO YOU SHIP WORLDWIDE? 

Yes! We offer worldwide shipping. 

CAN I CANCEL OR CHANGE MY ORDER? 

We process orders super fast, so please contact us within 1 hour of placing your order if you wish to cancel or amend it. Please note that if you wish to add another item onto your order, you will have to place a separate order. 

WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please contact us at portraitprints.org@gmail.com as soon as possible with your order number so we can cancel your order and sent it to the correct address.

If it is too late, the package will be sent out to the wrong address. In which case, there should be an unsuccessful delivery and the package will be returned to our facility. We will send the package out to you again once we get an update from you what the right delivery address should be.